HUE SYNC APP NOT CONNECTING TO BRIDGE HOW TO
HUE SYNC APP NOT CONNECTING TO BRIDGE SOFTWARE
HUE SYNC APP NOT CONNECTING TO BRIDGE PC

Solution: Remove the “Cache” Stored on the App When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. If you’ve downgraded to an older version that used to work back in the day but it doesn’t seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. Alternatively, you can wait until Philps release a new version with bug fixes that solves your connectivity problem without compromising on any functionality updates.In that case, uninstall the current app and reinstall the working version.

First, you might want to roll back to the last properly-working version you had installed, which should be easy if you have access to the old updates installed – or do a factory reset of the Hue Sync device.If it persists, you have two options to consider: To solve the problem, consider removing and reinstalling the same version again.

HUE SYNC APP NOT CONNECTING TO BRIDGE SOFTWARE

Solution: Reinstall Previous Working VersionĪlthough updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. These problems vary from failing to connect all the way to connection timeouts, which are usually after a few hours of use. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. New Updates Causes Connection Errors or Timeouts You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. In the case of WiFi, make sure that the signal reaching them is “Good” to “Excellent” to avoid problems in connection. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. Solution: Check Your Wifi Signal and Internet Speed Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. For that reason, you should always make sure that the WiFi signal reaching the system is strong. In other words, the app doesn’t require ZigBee to connect as other Philips devices do.

HUE SYNC APP NOT CONNECTING TO BRIDGE PC

If you’re using the Hue Sync app on your computer, whether it’s PC or Mac, it’ll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable:Ī Philips Hue bridge mounted next to a network switch This is because more users prefer the app over the box.Īdditionally, software problems are typically more common and may require several steps to fix.

HUE SYNC APP NOT CONNECTING TO BRIDGE HOW TO

Keep on reading to know more about these issues and how to fix them: Hue Sync App Common Connection Issuesįirst, let’s start with the common problems you might encounter with the Hue Sync App. However, whether it’s the app or the physical box, both systems are known to have some issues during connection. The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as:īoth systems are pretty solid and offer a decent level of “plug n’ play” intuitiveness. In addition to the software solution, Philips also offers a physical box that takes the frustration of connecting and syncing your devices to the lights out of the equation.

Hue sync app not connecting to bridge